Return Policy – OS Cycling Store

Free Shipping on Orders from $70

Return Policy

Thanks for shopping at OSCycling.com!

If you’re looking to return your order for whatever reason, we're here to help!

We offer free returns within 30 days of receiving your order. You can return your product for a refund to the original payment method. 

Please note the following exceptions to our return policy:

  • Discounted items are final and cannot be returned.
  • Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made a size chart on each product page. Just click on the Size Chart link to find your best fit!
  • In case your order is custom printed just for you, we aren't responsible for refunds due to incorrect fit issues.
  • Returned items must have tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

Returning the product

To initiate a return, please complete the following steps:

Send an email to support@oscycling.com with the order number, order name and description of why you would like to return the product. Of course, we double-check our products before sending them. However, in a rare case of a faulty product, please attach a picture when filing for a refund.

You will then receive further information on how to proceed with returning your order.

Shipping

To return your product, you have to mail your product to our factory using the prepaid shipping label that you will receive by email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact

In case you have any other questions you can either send an email to support@oscycling.com and we will reply within 48 hours.